Dool Social Terms of Service

Privacy Policy

Dool Social – Terms of Service


Last updated: 9 February 2026


These Terms of Service (the “Terms”) govern access to and use of the Dool Social application (the “App”), an internal social media management tool operated by Dool Creative Agency Ltd, a private limited company incorporated in England and Wales (company number 12340031) (the “Agency”, “we”, “us”, or “our”).


By accessing or using the App, you confirm that you are an authorised user and agree to be bound by these Terms.


1. Scope and nature of the App

The App is an internal operational tool developed solely for the Agency’s business purposes. It is not a commercial software product and is not offered to the public, clients, or third parties.


2. Authorised users

Access to the App is strictly limited to employees of the Agency and contractors, freelancers, or collaborators expressly authorised by the Agency (each an “Authorised User”). Access is granted exclusively for the performance of Agency-related duties. No other use is permitted.


3. Purpose of use

The App is used to manage social media activities on behalf of the Agency’s clients, including scheduling and publishing content, managing comments and inbox interactions, viewing analytics and performance data, and generating internal reports.


The App must be used only in accordance with client instructions, Agency policies, and applicable platform rules.


4. Third-party platforms and APIs

The App integrates with third-party platforms and services, including but not limited to Meta (Facebook / Instagram), TikTok, LinkedIn, Google / YouTube, and Google Business Profile (the “Third-Party Platforms”).


Third-Party Platforms are independent entities not controlled by the Agency. The Agency does not guarantee their availability, continuity, or API stability.

You agree to comply with all applicable terms, policies, and usage requirements imposed by each Third-Party Platform. The Agency shall not be responsible for suspensions, restrictions, data loss, or changes imposed by Third-Party Platforms.


5. Credentials, access tokens, and security

Access to the App is provided via Agency-issued credentials only. Credentials are personal and non-transferable. You must not share accounts, access tokens, API keys, or authentication details.

Any suspected security incident must be reported immediately to the Agency. Unauthorised access, credential sharing, or token extraction is strictly prohibited.


6. Acceptable use restrictions

You must not:

    • Use the App for personal, non-Agency, or non-client purposes;
  • Access data, systems, or accounts beyond your authorised scope;
  • Upload, publish, or schedule content that is unlawful, infringing, misleading, or contrary to client instructions;
  • Circumvent security measures or attempt to extract secrets, credentials, or internal configuration data;
  • Use the App in a way that breaches applicable laws or Third-Party Platform rules.

7. Client data and confidentiality

The App may process or store content drafts, media files, schedules, analytics, messages, and other client-related data (“Client Data”).

Client Data remains the property of the relevant client. You must treat all Client Data as strictly confidential and access and use it only to the extent necessary to perform your authorised role.


All confidentiality obligations applicable to your engagement with the Agency apply equally to the App.


8. Intellectual property

All rights, title, and interest in the App, including its codebase, architecture, workflows, and internal tooling, are owned by the Agency.

Nothing in these Terms grants you any ownership rights in the App or its underlying technology.


9. Availability and modifications

The Agency may modify, suspend, restrict, or discontinue any part of the App at any time, with or without notice.

The App is provided on an “as available” basis. Continuous or error-free operation is not guaranteed.


10. Disclaimer

To the maximum extent permitted by law, the App is provided “AS IS” and “AS AVAILABLE”, without warranties of any kind, whether express or implied, including fitness for a particular purpose or non-infringement.


11. Limitation of liability

To the maximum extent permitted by law, the Agency shall not be liable for any indirect, incidental, special, or consequential damages arising from use of the App.


The Agency’s total aggregate liability in connection with the App shall not exceed USD 100 (or the minimum amount permitted by law, if higher).

Nothing in these Terms limits liability where such limitation is prohibited by law.


12. Suspension and termination

The Agency may suspend or terminate your access to the App at any time, including if your engagement with the Agency ends, you no longer require access for operational reasons, or you breach these Terms, Agency policies, or applicable laws.


Upon termination, all access rights immediately cease.


13. Governing law and jurisdiction

These Terms are governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction.


14. Internal contact

For questions relating to the App or these Terms, contact the Agency’s system administrator or operations team.